Accommodations FAQs
Q: What are the check-in and check-out times?
A: Check-in time is any time after 4pm. If you have an overnight water park package, you may begin using the water park at 2pm on the day of check in. To receive water park wristbands, please check-in at the front desk of The Ingleside Hotel.
Q: What is the minimum age to check-in?
A: The Ingleside Hotel requires an adult 18 years of age or older to check-in to a guest room.
Q: What is your housekeeping service policy?
A: For guests staying fewer than 3 nights, fresh towels and amenities are available upon request. For guests staying 3 nights or more, Housekeeping Service will be provided on the 3rd day of the stay. The room must be vacated during service. If there is anything you need during your stay, please contact our Front Desk by dialing 0.
Q: What is your advanced deposit policy?
A: Some reservations require a deposit of the first night’s room and tax will be charged to your credit card at the time of booking.
Q: What is your cancellation policy?
A: Reservations must be cancelled 24 hours prior to check-in (4pm) to avoid a penalty of one night’s room and tax.
Q: What is your incidentals policy?
A: Upon arrival we will authorize your credit card for $100.00 per night for incidentals or $200 per night in cash. The length of time for the charge to drop off your account will vary depending on your financial institution. In the event of damage to the property, your credit card on file or cash deposit will be charged/used to cover the expense. A $300 Cleaning fee will be charged for occupants who smoke in any guest room or on guest balconies.
Q: Is there a Resort Fee?
A: Guest rooms with water park access will be charged a $30 resort fee per night (plus tax). This charge includes complimentary pool towels, lifejackets and seasonal onsite activities.
Q: What are the wristband policies for Springs Water Park?
A: Wristbands must be worn by everyone 24 months and older entering the water park. A replacement wristband will only be given if a guest exchanges their previous band. Any alterations to wristbands will render them void. For your safety, children under the age of 16 must be accompanied by an adult at all times in the park.
Q: When are the quiet hours?
A: Quiet hours are between 11pm – 7am. Guests are expected to refrain from any excessive noise during quiet hours. Excessive noise may result in additional charges or removal from the property.
Q: Can day pass guests access the hotel?
A: Day pass guests are not allowed in the hotel. Day pass admission is for access to Springs Water Park only and must be purchased online.
Q: What are the capacities for your guest rooms?
A: Guests are required to observe the posted maximum capacity in guest rooms at all times. 4 people in a Premier Guest Room / 6 people in a Suite. Additional wristband cannot be added to guest rooms.
Q: Are parties and loud music allowed?
A: Parties in guest rooms are strictly forbidden and any registered guests and their invitees found to be having or permitting a party may be subject to eviction without notice or refund. Any guest room/suite above the limit per room/suite is consider to be a “party”.
Q: What is the Code of Conduct for The Ingleside Hotel and Springs Water Park?
A: The Ingleside Hotel and Springs Water Park strives to provide a comfortable and enjoyable place for everyone. We reserve the right to evict from our property without refund any individuals or groups for actions or behaviors which we deem to be unacceptable. For the full Code of Conduct, please click here.
Q: Is there a fee for smoking in the rooms?
A: $300 cleaning fee will be charged to your credit card on file for any smoking done in the guest room or guest balconies.
Q: What should I do if I lost an item during my stay?
A: If you lost an item during your stay, please click here to file out a Lost and Found Claim. Our team will reach out to you as soon as we have an update. We understand how important your belongings are, and we're committed to assisting you in locating them.
Q: What is your Safe Promise Plan?
A: As always, the health, well-being and safety of our guests and team members is our top priority. We are committed to doing everything we can to help you travel safely. Learn more about our Safe Promise Plan here.