Skip to main content

A Note On Coronavirus (COVID-19) and Our Safe Promise Plan.

X
The main content begins here.

Accommodations FAQs

Check-in and Check-out

Check-in time is any time after 4pm. If you have an overnight water park package, you may begin using the water park at 2pm on the day of check in. Water Park overnight guests should check-in at the Springs Water Park front desk.

Check-out time is 11am. If you have an overnight water park package, you may continue to use the water park until park close the day of check-out.

Minimum Age to Check-in

The Ingleside Hotel requires an adult 21 years of age or older to check-in to a guest room.

Advanced Deposit Policy

Deposit of the first night’s room and tax will be charged to your credit card at the time of booking.

Cancellation Policy

In light of the recent COVID-19 updates, we understand that you may be hesitant to book an overnight stay. We want to make sure our guests are able to book with confidence and have adjusted our cancellation policy on reservations.

The Ingleside Hotel’s cancellation policy is as follows:

  • Per our regular cancellation policy, if you cancel more than 48 hours prior to your stay, we will issue a complete refund of your deposit.
  • If you cancel within 48 hours, you will forfeit your deposit. For reservations with overnight stays between 3/14/20 – 5/14/20, we would be happy to apply your deposit in the form of a gift certificate valid for a future stay in the room type booked. Guests must contact reservations at 262.547.0201 to cancel within 48 hours.

Incidentals

Upon arrival we will authorize your credit card for $100.00 per night for incidentals or $200 per night in cash. The length of time for the charge to drop off your account will vary depending on your financial institution. In the event of damage to the property, your credit card on file or cash deposit will be charged/used to cover the expense. A $300 Cleaning fee will be charged for occupants who smoke in any guest room or on guest balconies.

Internet Access

Free complimentary wireless internet is available in public areas and guest rooms.

Parking

Ample complimentary parking available.

Wristbands - Springs Water Park

Wristbands must be worn by everyone 24 months and older entering the water park. A replacement wristband will only be given if a guest exchanges their previous band. Any alterations to wristbands will render them void. For your safety, children under the age of 16 must be accompanied by an adult at all times in the park.

Quiet Hours

Quiet hours are between 11pm – 7am. Guests are expected to refrain from any excessive noise during quiet hours. Excessive noise may result in additional charges or removal from the property.